Terms & Conditions
Karen Joanne Elliott trading as The Movement Improvement Studio (MI Studio) organises and runs mind/body and exercise classes ('Class') and events ('Event'), and conducts one-to-one appointments ('1:1') in a variety of venues or online ('Venue'), plus provides On Demand classes and an Online Library of Classes via subscription (Online Studio).
The terms 'Exercise' and 'Movement' for the purposes of this contract, covers all movement concepts, including but not exclusive to, Pilates, Mmmove, Stretch, corrective exercise, Biomechanics, resistance and weights, Spinning and indoor cycling, Bodywork, Flow Movement Meditation, relaxation, meditation.
By booking the Class, Event, 1:1 or joining our Online Studio you confirm that you have read and agree to all of the following terms and conditions and disclaimer:
You understand that all Exercise carries an element of risk, and take full responsibility for your own health and safety whilst taking part in any of the above. You have checked with your Doctor or health professional that you are in good health and that this level or type of Exercise is suitable for you, and will not cause you harm or injury in any way whatsoever.
MI Studio is not a licensed medical care provider and represents that it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment. Do not rely on information on this website in place of seeking professional medical advice. You are encouraged to consult with your doctor with regard to this information contained on or through this website. After reading articles, watching videos or reading other content from this website, you are encouraged to review the information carefully with your professional healthcare provider.
If you engage in this movement/exercise or exercise program, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge MI Studio from any and all claims or causes of action, known or unknown.
The information provided is based on personal experience, studies of exercise, movement, fascia and experience as a Pilates Instructor, Personal Trainer, Studio Instructor, Biomechanics Coach, Bodyworker and masseuse.
Whilst every effort is made to ensure the accuracy of published information on or through our website, blog, e-mails, programs, services and products; the information may inadvertently contain inaccuracies or typographical errors. Every effort has been made to present you with the most accurate, up-to-date information, but because the nature of research on the human body and exercise is constantly evolving, we cannot be held responsible for the accuracy of our content.
The testimonials, examples, and photos used are of actual clients and results they personally achieved. Each client has approved these testimonials, examples, and photos for use in materials to speak for our program, service, and/or product capabilities, but they are not intended to represent or guarantee that current or future clients will achieve the same or similar results. Rather, these client stories represent what is possible with our programs, services, and/or products.
You understand that photographs and video footage may taken during the class/event and give your full permission for this to be used by MI Studio and/or Karen Joanne Elliott in any form, on social media, website or any other promotional material at any time.
A class is defined as a single, group movement session.
Via Gymcatch classes are sold as single classes, in packages or via monthly subscription.
Packages and Subcription offer reduced price access.
Classes are on a first come basis - you may join a waiting list on Gymcatch. Please do not turn up to classes without booking.
All classes, packages, subscriptions and courses are non-refundable.
You will not be refunded for classes, or classes within packages or courses, or subscription, that you do not attend whether in person or via Zoom.
Courses are a specific group of classes sold together. Classes in courses cannot be split or transferred. If you change your mind, get your dates wrong or cannot attend a class or classes for any reason whatsoever, you will not be refunded for the classes that you miss. Classes within a Course will not be credited back to you if missed.
If you wish to cancel a class, you will need to give at least 6 hours notice in order to receive a class credit. If you have booked a single class, you will then have 4 weeks in which to use this credit. Cancelled classes from a package, cancelled in good time, will be credited back to the relevant package; the credit will need to be used before the package expires.
Classes cannot be transferred to another person without prior permission from the MI Studio.
Low attendance classes may be cancelled, removed or replaced on the timetable. If your class has to be cancelled for low attendance, or bad weather if outside, you will receive a class credit. You will not be refunded.
Before you purchase a package consider if this is the best option for you; it is probably not for you if you are only interested in one particular class each week. Packages are aimed at those attending a number of classes; as a promotion to entice participants to attend more classes. You will not be refunded for classes not used within a package, even if there are changes to the timetable. We are happy to advise of low performing classes - if you are thinking of purchasing a package and would like this information, please email [email protected]
Due to Covid-19 and the many changing restrictions and regulations, should you not be able to attend your face-to-face Studio sessions you may, if you contact us in good time (as soon as you are aware, and before expiry of your package), be permitted to exchange the remainder of your package value. This will be calculated at the non-package class rate. For example - if you cannot attend the last 3 sessions of your 8 session package due to Covid-19, all the sessions will revert to the standard class rate (£13 per session), those attended will be deducted from the total paid, and the balance may then be used towards classes/packages/online studio. Your package will not be extended. This is an option merely to allow more flexibility during these difficult times and should not be considered a regular option as it is at the discretion of MI Studio.
MI Studio is not liable or responsible for any failure to perform any classes that cannot run due to situations beyond their control These include, but are not limited to, strikes or any other industrial action, war, threat or preparation of war; or fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or impossibility of the use of railways, aircraft, motor transport or other means of public or private transport.
Online Studio / On Demand Videos / Zoom Classes & 1:1 Sessions
Online video teaching is no substitute for face to face teaching. Those new to exercise are strongly recommended to have a personal session or join face to face classes before using any online products.
All participants are advised to have a full check up or consultation before embarking on home exercise. This is because you will be fully responsible for your technique and the execution of the movements/exercises. You must accept these terms in order to access the Online Studio service.
Content is uploaded every week. Class times, quantity and types may vary from week to week.
The Online Studio is accessed via a recurring monthly fee.
Access is for a minimum of one month. If you opt for continued subscription you will not be refunded for any months or part of that you have not accessed the Studio. It is your responsibility to cancel your Subscription if you no longer wish to use this service.
There is also the option for a one-off week's subscription.
On Demand videos are purchased for a limited viewing time.
MI Studio cannot be held responsible for loss of internet service or poor connection to our service.
MI Studio are not responsible for any loss of service from the Host Provider or subsequent systems or services involved in providing 1:1 Zoom sessions or classes, On Demand classes or access to our video library.
1:1 Sessions require 12 hours cancellation/notice of change. Sessions changed or cancelled within 12 hours of the agreed time will be charged at the full rate. Sessions not attended for any reason will be charged at the full rate/ those who have a block blocking will lose the session from their package. Please ensure that you have a reliable, stable broadband connection before booking any sessions.
All videos and classes reflect the ethos of MI Studio; release restrictions in both mind and body, work with good technique - quality rather than quantity; love your body.